Ordering FAQ's
Ordering our products
To order any of our personal safety products, please either:
Buy online: click here
Fax: You can fax your own purchase order form or your order on headed paper to 0207 353 0682
Post: Post your order either on our order form, your own purchase order form or your headed paper to:
Suzy Lamplugh Trust
218 Strand
London
WC2R 1AT
Email: Please send all details requested on our order form to orders@suzylamplugh.org. We can only invoice organisations for amounts over £300.
N.B If you choose not to use our order form, please ensure that all details requested on the form are included in your correspondence when using any of the above methods.
Please do not send multiple copies of the same order. If you would like confirmation that your order has been received, please contact us. We regret that we cannot take responsibility for errors made due to orders sent in duplicate.
Payment Methods
Invoice: We can invoice statutory organisations for orders over £300 only. To be invoiced, please supply us with a written order by fax, e-mail or post. Please note that we cannot invoice organisations based overseas, with the exclusion of the Republic of Ireland. Goods will be dispatched on receipt of payment.
Cheque: Please make all cheques payable to The Suzy Lamplugh Trust and post to the address stated above, under ‘post’.
Credit/Debit Card: To place an order using a card, please do so via our online shop. We accept Visa/MasterCard/Maestro but regret that we do not accept American Express.
Delivery
Delivery Time: From receipt of your order, we will endeavour to dispatch within 5 working days providing the goods are in stock. Delivery times may vary during busy periods.
Post and Packaging
Post and packaging is FREE for standard UK mainland orders above £20.00. Any orders below £20.00 will be charged £3.00 for postage and packaging to a UK mainland address.
All packages are sent via Royal Mail’s 2nd class postal service.
Express Delivery: If your order is required urgently we recommend that you use our Express Delivery service. For an additional £6.75 we will send your order on a next working day delivery to UK mainland addresses. Please mark order forms clearly if you would like this service. Please note that guarantee of ‘Next Day’ delivery is dependent on the time by which the order is received. For further information please call 0207 091 0014.
Please note that if delivery was attempted but the package was not signed for or collected, the purchaser may be liable for re-delivery costs.
International Orders
Please note that additional costs will be added if you wish your order to be delivered outside the UK mainland. For further information please call 0207 091 0014.
Returns
If you believe that a product you have bought is faulty, please contact us within 14 working days. Returns will not be accepted after this time.
Privacy
In accordance with the UK Data Protection law, Suzy Lamplugh Trust will never disclose your information to any third parties without your permission. Unless agreed, your information will only be used to dispatch your order, and to contact you in the future with information that may be relevant to you. You have the right to request:
- Your information to be amended
- Not to be contacted
- Your information to be deleted altogether
If you have any questions about your privacy, please send an email to database@suzylamplugh.org.
Comments
We value any feedback you would like to share with us. If you have any comments about our products or customer service please sumbit them by emailing resources@suzylamplugh.org.
Terms and Conditions
Prices are valid from 4th January 2011 and are subject to change without notice.
- All prices quoted are inclusive of VAT, where applicable.
- All deliveries to UK addresses are made via the Royal Mail’s 2nd class postal system.
- Payment terms are strictly 14 days net from the date of the invoice. Goods will be dispatched only after payment is received.
- Suzy Lamplugh Trust must be notified of any missing order or faulty/damaged goods within 14 days or liability may not be accepted.
- Ownership of goods remains with Suzy Lamplugh Trust until payment is made in full.
- All p&p prices quoted refer to UK addresses only. For ROI and other overseas destinations, please contact us for a quote.
- If a package is undeliverable due to an incorrect supplied address, the purchaser is liable for re-delivery costs